{"id":10598,"date":"2026-08-31T08:31:49","date_gmt":"2026-08-31T08:31:49","guid":{"rendered":"https:\/\/caleelilou.com\/?page_id=10598"},"modified":"2026-09-24T11:29:47","modified_gmt":"2026-09-24T11:29:47","slug":"warranty","status":"publish","type":"page","link":"https:\/\/caleelilou.com\/vi\/warranty\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10598\" class=\"elementor elementor-10598\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79a4745 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"79a4745\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-206b844 elementor-widget elementor-widget-html\" data-id=\"206b844\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<style>\r\n#caleelilou-warranty {\r\n  --black:#0a0a0a;\r\n  --muted:rgba(10,10,10,.52);\r\n  --line:rgba(10,10,10,.14);\r\n  width:100%;\r\n  margin:0;\r\n  padding:0;\r\n  background:#fff;\r\n  color:var(--black);\r\n  font-family:inherit;\r\n  font-size:12px;\r\n  font-weight:400;\r\n  line-height:1.7;\r\n  text-transform:none;\r\n  -webkit-font-smoothing:antialiased;\r\n  text-rendering:optimizeLegibility;\r\n}\r\n#caleelilou-warranty *, #caleelilou-warranty *::before, #caleelilou-warranty *::after { box-sizing:border-box; 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}\r\n#caleelilou-warranty .cp-subheading:first-child { margin-top:0!important; }\r\n#caleelilou-warranty strong { font-weight:600; }\r\n#caleelilou-warranty em { font-style:italic; }\r\n#caleelilou-warranty .cp-list { display:grid;gap:10px;margin:18px 0 22px;padding:0;list-style:none;counter-reset:none; }\r\n#caleelilou-warranty .cp-list li { position:relative;margin:0;padding-left:18px; }\r\n#caleelilou-warranty ul.cp-list li::before {\r\n  content:\"\";position:absolute;left:0;top:.78em;width:4px;height:4px;border-radius:50%;background:var(--black);transform:translateY(-50%);\r\n}\r\n#caleelilou-warranty ol.cp-list { counter-reset:cp-step; }\r\n#caleelilou-warranty ol.cp-list li { counter-increment:cp-step;padding-left:34px; }\r\n#caleelilou-warranty ol.cp-list li::before {\r\n  content:counter(cp-step, decimal-leading-zero);position:absolute;left:0;top:0;color:var(--muted);font-size:10px;font-weight:500;\r\n}\r\n#caleelilou-warranty .cp-qa + .cp-qa { margin-top:26px;padding-top:26px;border-top:1px solid var(--line); }\r\n#caleelilou-warranty .cp-question { margin:0 0 10px!important;font-weight:500; }\r\n#caleelilou-warranty .cp-contact { padding-top:48px; }\r\n#caleelilou-warranty a {\r\n  position:relative;display:inline-block;padding-bottom:2px;color:inherit;font-weight:600;text-decoration:none;\r\n}\r\n#caleelilou-warranty a::after { content:\"\";position:absolute;left:0;bottom:0;width:100%;height:1px;background:currentColor; }\r\n@media(max-width:767px){\r\n  #caleelilou-warranty .cp-inner { padding:36px 18px 60px; }\r\n  #caleelilou-warranty .cp-header, #caleelilou-warranty .cp-intro, #caleelilou-warranty .cp-section, #caleelilou-warranty .cp-contact-grid { display:block; }\r\n  #caleelilou-warranty .cp-header { min-height:0;padding:12px 0 32px; }\r\n  #caleelilou-warranty .cp-brand { margin:0 0 28px;font-size:10px; }\r\n  #caleelilou-warranty .cp-title {\r\n    max-width:100%;font-size:clamp(36px,11vw,48px)!important;font-weight:400!important;\r\n    line-height:.95!important;letter-spacing:-.035em!important;\r\n  }\r\n  #caleelilou-warranty .cp-language { margin-top:22px; }\r\n  #caleelilou-warranty .cp-intro { padding:34px 0; }\r\n  #caleelilou-warranty .cp-section { padding:36px 0; }\r\n  #caleelilou-warranty .cp-label, #caleelilou-warranty .cp-section-title, #caleelilou-warranty .cp-contact-label { margin-bottom:16px;font-size:11px; }\r\n  #caleelilou-warranty .cp-copy, #caleelilou-warranty .cp-content, #caleelilou-warranty .cp-contact-content { max-width:none;font-size:11px;line-height:1.7; }\r\n  #caleelilou-warranty .cp-highlight { font-size:12px; }\r\n  #caleelilou-warranty .cp-subheading { font-size:10.5px; }\r\n  #caleelilou-warranty .cp-qa + .cp-qa { margin-top:22px;padding-top:22px; }\r\n  #caleelilou-warranty .cp-contact { padding-top:36px; }\r\n}\r\n<\/style>\r\n\r\n<section id=\"caleelilou-warranty\">\r\n  <div class=\"cp-inner\">\r\n    <header class=\"cp-header\">\r\n      <p class=\"cp-brand\">Caleelilou \/ Customer care<\/p>\r\n      <div class=\"cp-title-area\">\r\n        <h1 class=\"cp-title\">\r\n          <span data-title=\"en\">Warranty policy<\/span>\r\n          <span data-title=\"vi\" hidden>Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/span>\r\n        <\/h1>\r\n        <div class=\"cp-language\" role=\"tablist\" aria-label=\"Language\">\r\n          <button type=\"button\" class=\"cp-lang is-active\" data-lang=\"en\" aria-selected=\"true\">EN<\/button>\r\n          <button type=\"button\" class=\"cp-lang\" data-lang=\"vi\" aria-selected=\"false\">VI<\/button>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n    <div class=\"cp-panel is-active\" data-panel=\"en\">\r\n      <div class=\"cp-intro\">\r\n<p class=\"cp-label\">Warranty policy<\/p>\r\n<div class=\"cp-copy\">\r\n<p>At Caleelilou, quality is at the heart of everything we create.<\/p>\r\n<p>Every garment is thoughtfully crafted and carefully inspected before it reaches you. If your product has a manufacturing defect, our team will be happy to assess the issue and provide support in accordance with the Warranty Policy below.<\/p>\r\n<\/div><\/div>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">1. Warranty Coverage<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Caleelilou provides complimentary warranty service for manufacturing defects, including but not limited to:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Open or loose seams. <\/li>\r\n<li>Loose stitching. <\/li>\r\n<li>Defective buttons, hooks or zippers resulting from the manufacturing process. <\/li>\r\n<li>Finishing defects that affect the functionality or wearability of the garment. <\/li>\r\n<li>Other technical defects confirmed by the Caleelilou team to have resulted from the manufacturing process. <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">2. Warranty Exclusions<\/h2>\r\n<div class=\"cp-content\">\r\n<p>This Warranty Policy does not apply to:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Normal wear and tear through regular use. <\/li>\r\n<li>Tears, burns, scratches or damage caused by accidents or improper handling. <\/li>\r\n<li>Damage resulting from incorrect washing, drying, ironing or storage. <\/li>\r\n<li>Products that have been altered, repaired or modified by a third party. <\/li>\r\n<li>Damage caused by chemicals, environmental conditions or other external factors. <\/li>\r\n<li>Natural changes in colour, texture or fabric characteristics over time. <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">3. Warranty Period<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Caleelilou offers warranty support for <strong>30 days<\/strong> from the date the customer receives the product.<\/p>\r\n<p>After this period, we will continue to assist whenever possible. However, repair services may be subject to additional charges depending on the nature of the request.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">4. Warranty Request Process<\/h2>\r\n<div class=\"cp-content\">\r\n<p>To request warranty service, please contact Caleelilou during the warranty period via:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook<\/li>\r\n<li>Instagram<\/li>\r\n<li><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a> <\/li>\r\n<\/ul>\r\n<p>Please provide:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Your order number. <\/li>\r\n<li>Clear photographs of the garment. <\/li>\r\n<li>Close-up photographs of the area requiring inspection. <\/li>\r\n<li>A brief description of the issue. <\/li>\r\n<\/ul>\r\n<p>Our team will review the information and advise the most appropriate solution.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">5. Shipping Costs<\/h2>\r\n<div class=\"cp-content\">\r\n<p>If the product is confirmed to have a manufacturing defect covered under this Warranty Policy, Caleelilou will cover the shipping costs associated with the warranty service.<\/p>\r\n<p>For repair requests that fall outside the warranty coverage, any applicable repair and shipping charges will be quoted and confirmed with the customer before proceeding.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">6. Contact Us<\/h2>\r\n<div class=\"cp-content\">\r\n<p>If you require assistance, please contact our Customer Care team:<\/p>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<p>Or via:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<p>We are always happy to assist and will respond as promptly as possible.<\/p>\r\n<\/div><\/section>\r\n    <\/div>\r\n    <div class=\"cp-panel\" data-panel=\"vi\">\r\n      <div class=\"cp-intro\">\r\n<p class=\"cp-label\">Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/p>\r\n<div class=\"cp-copy\">\r\n<p>T\u1ea1i Caleelilou, ch\u1ea5t l\u01b0\u1ee3ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u trong t\u1eebng thi\u1ebft k\u1ebf.<\/p>\r\n<p>M\u1ed7i s\u1ea3n ph\u1ea9m \u0111\u1ec1u \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n v\u00e0 ki\u1ec3m tra c\u1ea9n th\u1eadn tr\u01b0\u1edbc khi \u0111\u1ebfn tay kh\u00e1ch h\u00e0ng. N\u1ebfu s\u1ea3n ph\u1ea9m ph\u00e1t sinh l\u1ed7i do qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, \u0111\u1ed9i ng\u0169 Caleelilou s\u1ebd ki\u1ec3m tra v\u00e0 h\u1ed7 tr\u1ee3 theo Ch\u00ednh s\u00e1ch B\u1ea3o h\u00e0nh d\u01b0\u1edbi \u0111\u00e2y.<\/p>\r\n<\/div><\/div>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">1. Ph\u1ea1m vi b\u1ea3o h\u00e0nh<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Caleelilou b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed \u0111\u1ed1i v\u1edbi c\u00e1c l\u1ed7i ph\u00e1t sinh t\u1eeb qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Bung \u0111\u01b0\u1eddng may. <\/li>\r\n<li>S\u00fat ch\u1ec9. <\/li>\r\n<li>Khuy, m\u00f3c ho\u1eb7c kh\u00f3a k\u00e9o b\u1ecb l\u1ed7i do qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t. <\/li>\r\n<li>L\u1ed7i ho\u00e0n thi\u1ec7n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng c\u1ee7a s\u1ea3n ph\u1ea9m. <\/li>\r\n<li>C\u00e1c l\u1ed7i k\u1ef9 thu\u1eadt kh\u00e1c \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 Caleelilou x\u00e1c nh\u1eadn l\u00e0 ph\u00e1t sinh t\u1eeb qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t. <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">2. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng b\u1ea3o h\u00e0nh<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Ch\u00ednh s\u00e1ch B\u1ea3o h\u00e0nh kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Hao m\u00f2n t\u1ef1 nhi\u00ean trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng. <\/li>\r\n<li>R\u00e1ch, ch\u00e1y, tr\u1ea7y x\u01b0\u1edbc ho\u1eb7c h\u01b0 h\u1ecfng do va ch\u1ea1m hay s\u1eed d\u1ee5ng kh\u00f4ng \u0111\u00fang c\u00e1ch. <\/li>\r\n<li>H\u01b0 h\u1ecfng do gi\u1eb7t, s\u1ea5y, \u1ee7i ho\u1eb7c b\u1ea3o qu\u1ea3n kh\u00f4ng \u0111\u00fang theo h\u01b0\u1edbng d\u1eabn. <\/li>\r\n<li>S\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ec9nh s\u1eeda ho\u1eb7c s\u1eeda ch\u1eefa b\u1edfi \u0111\u01a1n v\u1ecb kh\u00f4ng thu\u1ed9c Caleelilou. <\/li>\r\n<li>H\u01b0 h\u1ecfng do h\u00f3a ch\u1ea5t, t\u00e1c \u0111\u1ed9ng c\u1ee7a m\u00f4i tr\u01b0\u1eddng ho\u1eb7c c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i. <\/li>\r\n<li>Nh\u1eefng thay \u0111\u1ed5i t\u1ef1 nhi\u00ean v\u1ec1 m\u00e0u s\u1eafc, b\u1ec1 m\u1eb7t ho\u1eb7c \u0111\u1eb7c t\u00ednh c\u1ee7a ch\u1ea5t li\u1ec7u theo th\u1eddi gian s\u1eed d\u1ee5ng. <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">3. Th\u1eddi gian b\u1ea3o h\u00e0nh<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Caleelilou h\u1ed7 tr\u1ee3 b\u1ea3o h\u00e0nh trong v\u00f2ng <strong>30 ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m.<\/p>\r\n<p>Sau th\u1eddi gian n\u00e0y, ch\u00fang m\u00ecnh v\u1eabn s\u1ebd c\u1ed1 g\u1eafng h\u1ed7 tr\u1ee3 trong kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3. Tuy nhi\u00ean, t\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, d\u1ecbch v\u1ee5 s\u1eeda ch\u1eefa c\u00f3 th\u1ec3 ph\u00e1t sinh chi ph\u00ed v\u00e0 s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">4. Quy tr\u00ecnh y\u00eau c\u1ea7u b\u1ea3o h\u00e0nh<\/h2>\r\n<div class=\"cp-content\">\r\n<p>\u0110\u1ec3 y\u00eau c\u1ea7u b\u1ea3o h\u00e0nh, vui l\u00f2ng li\u00ean h\u1ec7 Caleelilou trong th\u1eddi gian b\u1ea3o h\u00e0nh th\u00f4ng qua:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<li><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a> <\/li>\r\n<\/ul>\r\n<p>Khi li\u00ean h\u1ec7, vui l\u00f2ng cung c\u1ea5p:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>M\u00e3 \u0111\u01a1n h\u00e0ng. <\/li>\r\n<li>H\u00ecnh \u1ea3nh t\u1ed5ng th\u1ec3 c\u1ee7a s\u1ea3n ph\u1ea9m. <\/li>\r\n<li>H\u00ecnh \u1ea3nh c\u1eadn c\u1ea3nh khu v\u1ef1c c\u1ea7n ki\u1ec3m tra. <\/li>\r\n<li>M\u00f4 t\u1ea3 ng\u1eafn v\u1ec1 t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m. <\/li>\r\n<\/ul>\r\n<p>Sau khi ti\u1ebfp nh\u1eadn th\u00f4ng tin, \u0111\u1ed9i ng\u0169 Caleelilou s\u1ebd xem x\u00e9t v\u00e0 t\u01b0 v\u1ea5n ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ph\u00f9 h\u1ee3p.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">5. Chi ph\u00ed v\u1eadn chuy\u1ec3n<\/h2>\r\n<div class=\"cp-content\">\r\n<p>N\u1ebfu s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn c\u00f3 l\u1ed7i thu\u1ed9c ph\u1ea1m vi b\u1ea3o h\u00e0nh, Caleelilou s\u1ebd ch\u1ecbu to\u00e0n b\u1ed9 chi ph\u00ed v\u1eadn chuy\u1ec3n li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh b\u1ea3o h\u00e0nh.<\/p>\r\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng thu\u1ed9c ph\u1ea1m vi b\u1ea3o h\u00e0nh nh\u01b0ng kh\u00e1ch h\u00e0ng v\u1eabn c\u00f3 nhu c\u1ea7u s\u1eeda ch\u1eefa, chi ph\u00ed s\u1eeda ch\u1eefa v\u00e0 v\u1eadn chuy\u1ec3n (n\u1ebfu c\u00f3) s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u00e0 x\u00e1c nh\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">6. Li\u00ean h\u1ec7<\/h2>\r\n<div class=\"cp-content\">\r\n<p>N\u1ebfu b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3, vui l\u00f2ng li\u00ean h\u1ec7 \u0111\u1ed9i ng\u0169 Customer Care c\u1ee7a Caleelilou:<\/p>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<p>Ho\u1eb7c qua:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<p>\u0110\u1ed9i ng\u0169 Caleelilou lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 v\u00e0 s\u1ebd ph\u1ea3n h\u1ed3i trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\r\n<\/div><\/section>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script>\r\n(function(){\r\n  const root=document.getElementById('caleelilou-warranty');\r\n  if(!root)return;\r\n  const buttons=root.querySelectorAll('[data-lang]');\r\n  const panels=root.querySelectorAll('[data-panel]');\r\n  const titles=root.querySelectorAll('[data-title]');\r\n  function setLanguage(lang){\r\n    buttons.forEach(function(button){\r\n      const active=button.getAttribute('data-lang')===lang;\r\n      button.classList.toggle('is-active',active);\r\n      button.setAttribute('aria-selected',active?'true':'false');\r\n    });\r\n    panels.forEach(function(panel){\r\n      panel.classList.toggle('is-active',panel.getAttribute('data-panel')===lang);\r\n    });\r\n    titles.forEach(function(title){\r\n      title.hidden=title.getAttribute('data-title')!==lang;\r\n    });\r\n  }\r\n  buttons.forEach(function(button){\r\n    button.addEventListener('click',function(){\r\n      setLanguage(button.getAttribute('data-lang'));\r\n    });\r\n  });\r\n})();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Caleelilou \/ Customer care Warranty policy Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh EN VI Warranty policy At Caleelilou, quality is at the heart of everything we create. Every garment is thoughtfully crafted and carefully inspected before it reaches you. If your product has a manufacturing defect, our team will be happy to assess the issue and provide support in accordance with the Warranty Policy below. 1. Warranty Coverage Caleelilou provides complimentary warranty service for manufacturing defects, including but not limited to: Open or loose seams. Loose stitching. Defective buttons, hooks or zippers resulting from the manufacturing process. Finishing defects that affect the functionality or wearability of the garment. Other technical defects confirmed by the Caleelilou team to have resulted from the manufacturing process. 2. Warranty Exclusions This Warranty Policy does not apply to: Normal wear and tear through regular use. Tears, burns, scratches or damage caused by accidents or improper handling. Damage resulting from incorrect washing, drying, ironing or storage. Products that have been altered, repaired or modified by a third party. Damage caused by chemicals, environmental conditions or other external factors. Natural changes in colour, texture or fabric characteristics over time. 3. Warranty Period Caleelilou offers warranty support for 30 days from the date the customer receives the product. After this period, we will continue to assist whenever possible. However, repair services may be subject to additional charges depending on the nature of the request. 4. Warranty Request Process To request warranty service, please contact Caleelilou during the warranty period via: Facebook Instagram Email: contact@caleelilou.com Please provide: Your order number. Clear photographs of the garment. Close-up photographs of the area requiring inspection. A brief description of the issue. Our team will review the information and advise the most appropriate solution. 5. Shipping Costs If the product is confirmed to have a manufacturing defect covered under this Warranty Policy, Caleelilou will cover the shipping costs associated with the warranty service. For repair requests that fall outside the warranty coverage, any applicable repair and shipping charges will be quoted and confirmed with the customer before proceeding. 6. Contact Us If you require assistance, please contact our Customer Care team: Email: contact@caleelilou.com Or via: Facebook Instagram We are always happy to assist and will respond as promptly as possible. Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh T\u1ea1i Caleelilou, ch\u1ea5t l\u01b0\u1ee3ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u trong t\u1eebng thi\u1ebft k\u1ebf. M\u1ed7i s\u1ea3n ph\u1ea9m \u0111\u1ec1u \u0111\u01b0\u1ee3c ho\u00e0n thi\u1ec7n v\u00e0 ki\u1ec3m tra c\u1ea9n th\u1eadn tr\u01b0\u1edbc khi \u0111\u1ebfn tay kh\u00e1ch h\u00e0ng. N\u1ebfu s\u1ea3n ph\u1ea9m ph\u00e1t sinh l\u1ed7i do qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, \u0111\u1ed9i ng\u0169 Caleelilou s\u1ebd ki\u1ec3m tra v\u00e0 h\u1ed7 tr\u1ee3 theo Ch\u00ednh s\u00e1ch B\u1ea3o h\u00e0nh d\u01b0\u1edbi \u0111\u00e2y. 1. Ph\u1ea1m vi b\u1ea3o h\u00e0nh Caleelilou b\u1ea3o h\u00e0nh mi\u1ec5n ph\u00ed \u0111\u1ed1i v\u1edbi c\u00e1c l\u1ed7i ph\u00e1t sinh t\u1eeb qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t, bao g\u1ed3m nh\u01b0ng kh\u00f4ng gi\u1edbi h\u1ea1n: Bung \u0111\u01b0\u1eddng may. S\u00fat ch\u1ec9. Khuy, m\u00f3c ho\u1eb7c kh\u00f3a k\u00e9o b\u1ecb l\u1ed7i do qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t. L\u1ed7i ho\u00e0n thi\u1ec7n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng c\u1ee7a s\u1ea3n ph\u1ea9m. C\u00e1c l\u1ed7i k\u1ef9 thu\u1eadt kh\u00e1c \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 Caleelilou x\u00e1c nh\u1eadn l\u00e0 ph\u00e1t sinh t\u1eeb qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t. 2. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng b\u1ea3o h\u00e0nh Ch\u00ednh s\u00e1ch B\u1ea3o h\u00e0nh kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi: Hao m\u00f2n t\u1ef1 nhi\u00ean trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng. R\u00e1ch, ch\u00e1y, tr\u1ea7y x\u01b0\u1edbc ho\u1eb7c h\u01b0 h\u1ecfng do va ch\u1ea1m hay s\u1eed d\u1ee5ng kh\u00f4ng \u0111\u00fang c\u00e1ch. H\u01b0 h\u1ecfng do gi\u1eb7t, s\u1ea5y, \u1ee7i ho\u1eb7c b\u1ea3o qu\u1ea3n kh\u00f4ng \u0111\u00fang theo h\u01b0\u1edbng d\u1eabn. S\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u01b0\u1ee3c ch\u1ec9nh s\u1eeda ho\u1eb7c s\u1eeda ch\u1eefa b\u1edfi \u0111\u01a1n v\u1ecb kh\u00f4ng thu\u1ed9c Caleelilou. H\u01b0 h\u1ecfng do h\u00f3a ch\u1ea5t, t\u00e1c \u0111\u1ed9ng c\u1ee7a m\u00f4i tr\u01b0\u1eddng ho\u1eb7c c\u00e1c y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i. Nh\u1eefng thay \u0111\u1ed5i t\u1ef1 nhi\u00ean v\u1ec1 m\u00e0u s\u1eafc, b\u1ec1 m\u1eb7t ho\u1eb7c \u0111\u1eb7c t\u00ednh c\u1ee7a ch\u1ea5t li\u1ec7u theo th\u1eddi gian s\u1eed d\u1ee5ng. 3. Th\u1eddi gian b\u1ea3o h\u00e0nh Caleelilou h\u1ed7 tr\u1ee3 b\u1ea3o h\u00e0nh trong v\u00f2ng 30 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m. Sau th\u1eddi gian n\u00e0y, ch\u00fang m\u00ecnh v\u1eabn s\u1ebd c\u1ed1 g\u1eafng h\u1ed7 tr\u1ee3 trong kh\u1ea3 n\u0103ng c\u00f3 th\u1ec3. Tuy nhi\u00ean, t\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, d\u1ecbch v\u1ee5 s\u1eeda ch\u1eefa c\u00f3 th\u1ec3 ph\u00e1t sinh chi ph\u00ed v\u00e0 s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n. 4. Quy tr\u00ecnh y\u00eau c\u1ea7u b\u1ea3o h\u00e0nh \u0110\u1ec3 y\u00eau c\u1ea7u b\u1ea3o h\u00e0nh, vui l\u00f2ng li\u00ean h\u1ec7 Caleelilou trong th\u1eddi gian b\u1ea3o h\u00e0nh th\u00f4ng qua: Facebook Instagram Email: contact@caleelilou.com Khi li\u00ean h\u1ec7, vui l\u00f2ng cung c\u1ea5p: M\u00e3 \u0111\u01a1n h\u00e0ng. H\u00ecnh \u1ea3nh t\u1ed5ng th\u1ec3 c\u1ee7a s\u1ea3n ph\u1ea9m. H\u00ecnh \u1ea3nh c\u1eadn c\u1ea3nh khu v\u1ef1c c\u1ea7n ki\u1ec3m tra. M\u00f4 t\u1ea3 ng\u1eafn v\u1ec1 t\u00ecnh tr\u1ea1ng s\u1ea3n ph\u1ea9m. Sau khi ti\u1ebfp nh\u1eadn th\u00f4ng tin, \u0111\u1ed9i ng\u0169 Caleelilou s\u1ebd xem x\u00e9t v\u00e0 t\u01b0 v\u1ea5n ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ph\u00f9 h\u1ee3p. 5. Chi ph\u00ed v\u1eadn chuy\u1ec3n N\u1ebfu s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn c\u00f3 l\u1ed7i thu\u1ed9c ph\u1ea1m vi b\u1ea3o h\u00e0nh, Caleelilou s\u1ebd ch\u1ecbu to\u00e0n b\u1ed9 chi ph\u00ed v\u1eadn chuy\u1ec3n li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh b\u1ea3o h\u00e0nh. \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng thu\u1ed9c ph\u1ea1m vi b\u1ea3o h\u00e0nh nh\u01b0ng kh\u00e1ch h\u00e0ng v\u1eabn c\u00f3 nhu c\u1ea7u s\u1eeda ch\u1eefa, chi ph\u00ed s\u1eeda ch\u1eefa v\u00e0 v\u1eadn chuy\u1ec3n (n\u1ebfu c\u00f3) s\u1ebd \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u00e0 x\u00e1c nh\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n. 6. Li\u00ean h\u1ec7 N\u1ebfu b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3, vui l\u00f2ng li\u00ean h\u1ec7 \u0111\u1ed9i ng\u0169 Customer Care c\u1ee7a Caleelilou: Email: contact@caleelilou.com Ho\u1eb7c qua: Facebook Instagram \u0110\u1ed9i ng\u0169 Caleelilou lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 v\u00e0 s\u1ebd ph\u1ea3n h\u1ed3i trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10598","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10598","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/comments?post=10598"}],"version-history":[{"count":18,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10598\/revisions"}],"predecessor-version":[{"id":10716,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10598\/revisions\/10716"}],"wp:attachment":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/media?parent=10598"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}