{"id":10648,"date":"2026-09-06T07:57:39","date_gmt":"2026-09-06T07:57:39","guid":{"rendered":"https:\/\/caleelilou.com\/?page_id=10648"},"modified":"2026-09-24T11:31:10","modified_gmt":"2026-09-24T11:31:10","slug":"complaints-dispute-resolution","status":"publish","type":"page","link":"https:\/\/caleelilou.com\/vi\/complaints-dispute-resolution\/","title":{"rendered":"COMPLAINTS &amp; DISPUTE RESOLUTION"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10648\" class=\"elementor elementor-10648\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81bf202 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"81bf202\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76217c9 elementor-widget elementor-widget-html\" data-id=\"76217c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<style>\r\n#caleelilou-complaints {\r\n  --black:#0a0a0a;\r\n  --muted:rgba(10,10,10,.52);\r\n  --line:rgba(10,10,10,.14);\r\n  width:100%;\r\n  margin:0;\r\n  padding:0;\r\n  background:#fff;\r\n  color:var(--black);\r\n  font-family:inherit;\r\n  font-size:12px;\r\n  font-weight:400;\r\n  line-height:1.7;\r\n  text-transform:none;\r\n  -webkit-font-smoothing:antialiased;\r\n  text-rendering:optimizeLegibility;\r\n}\r\n#caleelilou-complaints *, #caleelilou-complaints *::before, #caleelilou-complaints *::after { box-sizing:border-box; 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}\r\n#caleelilou-complaints .cp-question { margin:0 0 10px!important;font-weight:500; }\r\n#caleelilou-complaints .cp-contact { padding-top:48px; }\r\n#caleelilou-complaints a {\r\n  position:relative;display:inline-block;padding-bottom:2px;color:inherit;font-weight:600;text-decoration:none;\r\n}\r\n#caleelilou-complaints a::after { content:\"\";position:absolute;left:0;bottom:0;width:100%;height:1px;background:currentColor; }\r\n@media(max-width:767px){\r\n  #caleelilou-complaints .cp-inner { padding:36px 18px 60px; }\r\n  #caleelilou-complaints .cp-header, #caleelilou-complaints .cp-intro, #caleelilou-complaints .cp-section, #caleelilou-complaints .cp-contact-grid { display:block; }\r\n  #caleelilou-complaints .cp-header { min-height:0;padding:12px 0 32px; }\r\n  #caleelilou-complaints .cp-brand { margin:0 0 28px;font-size:10px; }\r\n  #caleelilou-complaints .cp-title {\r\n    max-width:100%;font-size:clamp(36px,11vw,48px)!important;font-weight:400!important;\r\n    line-height:.95!important;letter-spacing:-.035em!important;\r\n  }\r\n  #caleelilou-complaints .cp-language { margin-top:22px; }\r\n  #caleelilou-complaints .cp-intro { padding:34px 0; }\r\n  #caleelilou-complaints .cp-section { padding:36px 0; }\r\n  #caleelilou-complaints .cp-label, #caleelilou-complaints .cp-section-title, #caleelilou-complaints .cp-contact-label { margin-bottom:16px;font-size:11px; }\r\n  #caleelilou-complaints .cp-copy, #caleelilou-complaints .cp-content, #caleelilou-complaints .cp-contact-content { max-width:none;font-size:11px;line-height:1.7; }\r\n  #caleelilou-complaints .cp-highlight { font-size:12px; }\r\n  #caleelilou-complaints .cp-subheading { font-size:10.5px; }\r\n  #caleelilou-complaints .cp-qa + .cp-qa { margin-top:22px;padding-top:22px; }\r\n  #caleelilou-complaints .cp-contact { padding-top:36px; }\r\n}\r\n<\/style>\r\n\r\n<section id=\"caleelilou-complaints\">\r\n  <div class=\"cp-inner\">\r\n    <header class=\"cp-header\">\r\n      <p class=\"cp-brand\">Caleelilou \/ Policies<\/p>\r\n      <div class=\"cp-title-area\">\r\n        <h1 class=\"cp-title\">\r\n          <span data-title=\"en\">Complaints &amp; dispute resolution<\/span>\r\n          <span data-title=\"vi\" hidden>Ti\u1ebfp nh\u1eadn &amp; gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/span>\r\n        <\/h1>\r\n        <div class=\"cp-language\" role=\"tablist\" aria-label=\"Language\">\r\n          <button type=\"button\" class=\"cp-lang is-active\" data-lang=\"en\" aria-selected=\"true\">EN<\/button>\r\n          <button type=\"button\" class=\"cp-lang\" data-lang=\"vi\" aria-selected=\"false\">VI<\/button>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n    <div class=\"cp-panel is-active\" data-panel=\"en\">\r\n      <div class=\"cp-intro\">\r\n<p class=\"cp-label\">Complaints &amp; dispute resolution<\/p>\r\n<div class=\"cp-copy\">\r\n<p>At Caleelilou, customer satisfaction is our priority. If you experience any issue with your order or our services, we encourage you to contact us as soon as possible. Our team is committed to reviewing every request carefully and working towards a fair and timely resolution.<\/p>\r\n<\/div><\/div>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">1. How to Submit a Complaint<\/h2>\r\n<div class=\"cp-content\">\r\n<p>If you wish to submit a complaint regarding your order, product or shopping experience, please contact our Customer Care team through:<\/p>\r\n<ul class=\"cp-list\">\r\n<li><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a> <\/li>\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<p>To help us review your request efficiently, please provide:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Order number <\/li>\r\n<li>Full name <\/li>\r\n<li>Contact information <\/li>\r\n<li>A description of the issue <\/li>\r\n<li>Relevant photos or supporting documents (if applicable) <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">2. Complaint Review Process<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Once your complaint has been received, Caleelilou will:<\/p>\r\n<ol class=\"cp-list cp-list--ordered\">\r\n<li>Confirm receipt of your request. <\/li>\r\n<li>Review the information provided. <\/li>\r\n<li>Contact you if additional information is required. <\/li>\r\n<li>Assess the issue based on the relevant policies and the circumstances of the order. <\/li>\r\n<li>Propose an appropriate resolution. <\/li>\r\n<\/ol>\r\n<p>Each case is reviewed individually to ensure a fair outcome.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">3. Response Time<\/h2>\r\n<div class=\"cp-content\">\r\n<ul class=\"cp-list\">\r\n<li>We aim to acknowledge your complaint within <strong>1\u20132 business days<\/strong>. <\/li>\r\n<li>Most complaints are resolved within <strong>5\u201310 business days<\/strong>, depending on the complexity of the issue. <\/li>\r\n<li>If additional time is required, we will keep you informed throughout the process. <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">4. Resolution Options<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Depending on the circumstances, Caleelilou may offer one or more of the following solutions:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Product repair <\/li>\r\n<li>Product exchange (where eligible) <\/li>\r\n<li>Replacement of the affected item <\/li>\r\n<li>Partial or full refund (where applicable) <\/li>\r\n<li>Other reasonable solutions agreed upon by both parties <\/li>\r\n<\/ul>\r\n<p>All resolutions are subject to the applicable policies published on our website.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">5. Shipping-Related Issues<\/h2>\r\n<div class=\"cp-content\">\r\n<p>If your complaint involves shipping delays, lost parcels or damage during transit, Caleelilou will work closely with the shipping carrier to investigate the matter.<\/p>\r\n<p>Resolution timelines may vary depending on the carrier's investigation process.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">6. Governing Principles<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Caleelilou is committed to handling all complaints:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Fairly <\/li>\r\n<li>Transparently <\/li>\r\n<li>Respectfully <\/li>\r\n<li>In good faith <\/li>\r\n<li>In accordance with applicable laws and our published policies <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">7. Contact Us<\/h2>\r\n<div class=\"cp-content\">\r\n<p>If you have any questions regarding this policy, please contact us:<\/p>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<p>Or via:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n    <\/div>\r\n    <div class=\"cp-panel\" data-panel=\"vi\">\r\n      <div class=\"cp-intro\">\r\n<p class=\"cp-label\">Ti\u1ebfp nh\u1eadn &amp; gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/p>\r\n<div class=\"cp-copy\">\r\n<p>T\u1ea1i Caleelilou, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. N\u1ebfu b\u1ea1n g\u1eb7p b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, \u0111\u01a1n h\u00e0ng ho\u1eb7c tr\u1ea3i nghi\u1ec7m mua s\u1eafm, ch\u00fang m\u00ecnh khuy\u1ebfn kh\u00edch b\u1ea1n li\u00ean h\u1ec7 s\u1edbm \u0111\u1ec3 \u0111\u1ed9i ng\u0169 Customer Care c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng v\u00e0 ph\u00f9 h\u1ee3p.<\/p>\r\n<\/div><\/div>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">1. C\u00e1ch g\u1eedi khi\u1ebfu n\u1ea1i<\/h2>\r\n<div class=\"cp-content\">\r\n<p>N\u1ebfu b\u1ea1n c\u1ea7n g\u1eedi khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, \u0111\u01a1n h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a Caleelilou, vui l\u00f2ng li\u00ean h\u1ec7 qua:<\/p>\r\n<ul class=\"cp-list\">\r\n<li><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a> <\/li>\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<p>\u0110\u1ec3 vi\u1ec7c x\u1eed l\u00fd \u0111\u01b0\u1ee3c nhanh ch\u00f3ng, vui l\u00f2ng cung c\u1ea5p:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>M\u00e3 \u0111\u01a1n h\u00e0ng <\/li>\r\n<li>H\u1ecd v\u00e0 t\u00ean <\/li>\r\n<li>Th\u00f4ng tin li\u00ean h\u1ec7 <\/li>\r\n<li>M\u00f4 t\u1ea3 chi ti\u1ebft v\u1ea5n \u0111\u1ec1 <\/li>\r\n<li>H\u00ecnh \u1ea3nh ho\u1eb7c t\u00e0i li\u1ec7u li\u00ean quan (n\u1ebfu c\u00f3) <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">2. Quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Sau khi ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i, Caleelilou s\u1ebd:<\/p>\r\n<ol class=\"cp-list cp-list--ordered\">\r\n<li>X\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u. <\/li>\r\n<li>Ki\u1ec3m tra th\u00f4ng tin kh\u00e1ch h\u00e0ng cung c\u1ea5p. <\/li>\r\n<li>Li\u00ean h\u1ec7 \u0111\u1ec3 b\u1ed5 sung th\u00f4ng tin n\u1ebfu c\u1ea7n thi\u1ebft. <\/li>\r\n<li>\u0110\u00e1nh gi\u00e1 v\u1ee5 vi\u1ec7c d\u1ef1a tr\u00ean c\u00e1c ch\u00ednh s\u00e1ch hi\u1ec7n h\u00e0nh v\u00e0 t\u00ecnh tr\u1ea1ng th\u1ef1c t\u1ebf c\u1ee7a \u0111\u01a1n h\u00e0ng. <\/li>\r\n<li>\u0110\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ph\u00f9 h\u1ee3p. <\/li>\r\n<\/ol>\r\n<p>M\u1ed7i tr\u01b0\u1eddng h\u1ee3p s\u1ebd \u0111\u01b0\u1ee3c xem x\u00e9t ri\u00eang nh\u1eb1m \u0111\u1ea3m b\u1ea3o t\u00ednh kh\u00e1ch quan v\u00e0 c\u00f4ng b\u1eb1ng.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">3. Th\u1eddi gian ph\u1ea3n h\u1ed3i<\/h2>\r\n<div class=\"cp-content\">\r\n<ul class=\"cp-list\">\r\n<li>Caleelilou s\u1ebd x\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i trong v\u00f2ng <strong>1\u20132 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>. <\/li>\r\n<li>Ph\u1ea7n l\u1edbn c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd trong v\u00f2ng <strong>5\u201310 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>, t\u00f9y theo m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p. <\/li>\r\n<li>N\u1ebfu c\u1ea7n th\u00eam th\u1eddi gian \u0111\u1ec3 x\u00e1c minh ho\u1eb7c ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u00ean li\u00ean quan, ch\u00fang m\u00ecnh s\u1ebd ch\u1ee7 \u0111\u1ed9ng c\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9 cho kh\u00e1ch h\u00e0ng. <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">4. Ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft<\/h2>\r\n<div class=\"cp-content\">\r\n<p>T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, Caleelilou c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n sau:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>S\u1eeda ch\u1eefa s\u1ea3n ph\u1ea9m <\/li>\r\n<li>\u0110\u1ed5i s\u1ea3n ph\u1ea9m (n\u1ebfu \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n) <\/li>\r\n<li>Thay th\u1ebf s\u1ea3n ph\u1ea9m <\/li>\r\n<li>Ho\u00e0n ti\u1ec1n m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 (n\u1ebfu ph\u00f9 h\u1ee3p) <\/li>\r\n<li>C\u00e1c ph\u01b0\u01a1ng \u00e1n h\u1ee3p l\u00fd kh\u00e1c tr\u00ean c\u01a1 s\u1edf th\u1ed1ng nh\u1ea5t gi\u1eefa hai b\u00ean <\/li>\r\n<\/ul>\r\n<p>Vi\u1ec7c x\u1eed l\u00fd s\u1ebd c\u0103n c\u1ee9 theo c\u00e1c ch\u00ednh s\u00e1ch hi\u1ec7n h\u00e0nh c\u1ee7a Caleelilou.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">5. Khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn v\u1eadn chuy\u1ec3n<\/h2>\r\n<div class=\"cp-content\">\r\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p giao h\u00e0ng ch\u1eadm, th\u1ea5t l\u1ea1c ho\u1eb7c h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, Caleelilou s\u1ebd ph\u1ed1i h\u1ee3p v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ec3 x\u00e1c minh v\u00e0 x\u1eed l\u00fd.<\/p>\r\n<p>Th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n.<\/p>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">6. Nguy\u00ean t\u1eafc gi\u1ea3i quy\u1ebft<\/h2>\r\n<div class=\"cp-content\">\r\n<p>Caleelilou cam k\u1ebft x\u1eed l\u00fd m\u1ecdi khi\u1ebfu n\u1ea1i d\u1ef1a tr\u00ean c\u00e1c nguy\u00ean t\u1eafc:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>C\u00f4ng b\u1eb1ng <\/li>\r\n<li>Minh b\u1ea1ch <\/li>\r\n<li>T\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng <\/li>\r\n<li>Thi\u1ec7n ch\u00ed h\u1ee3p t\u00e1c <\/li>\r\n<li>Tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch \u0111\u00e3 c\u00f4ng b\u1ed1 <\/li>\r\n<\/ul>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">7. Li\u00ean h\u1ec7<\/h2>\r\n<div class=\"cp-content\">\r\n<p>N\u1ebfu b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 ho\u1eb7c c\u00f3 c\u00e2u h\u1ecfi v\u1ec1 Ch\u00ednh s\u00e1ch n\u00e0y, vui l\u00f2ng li\u00ean h\u1ec7:<\/p>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<p>Ho\u1eb7c qua:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<p>\u0110\u1ed9i ng\u0169 Caleelilou lu\u00f4n s\u1eb5n s\u00e0ng \u0111\u1ed3ng h\u00e0nh v\u00e0 h\u1ed7 tr\u1ee3 b\u1ea1n trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>\r\n<\/div><\/section>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script>\r\n(function(){\r\n  const root=document.getElementById('caleelilou-complaints');\r\n  if(!root)return;\r\n  const buttons=root.querySelectorAll('[data-lang]');\r\n  const panels=root.querySelectorAll('[data-panel]');\r\n  const titles=root.querySelectorAll('[data-title]');\r\n  function setLanguage(lang){\r\n    buttons.forEach(function(button){\r\n      const active=button.getAttribute('data-lang')===lang;\r\n      button.classList.toggle('is-active',active);\r\n      button.setAttribute('aria-selected',active?'true':'false');\r\n    });\r\n    panels.forEach(function(panel){\r\n      panel.classList.toggle('is-active',panel.getAttribute('data-panel')===lang);\r\n    });\r\n    titles.forEach(function(title){\r\n      title.hidden=title.getAttribute('data-title')!==lang;\r\n    });\r\n  }\r\n  buttons.forEach(function(button){\r\n    button.addEventListener('click',function(){\r\n      setLanguage(button.getAttribute('data-lang'));\r\n    });\r\n  });\r\n})();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Caleelilou \/ Policies Complaints &amp; dispute resolution Ti\u1ebfp nh\u1eadn &amp; gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i EN VI Complaints &amp; dispute resolution At Caleelilou, customer satisfaction is our priority. If you experience any issue with your order or our services, we encourage you to contact us as soon as possible. Our team is committed to reviewing every request carefully and working towards a fair and timely resolution. 1. How to Submit a Complaint If you wish to submit a complaint regarding your order, product or shopping experience, please contact our Customer Care team through: Email: contact@caleelilou.com Facebook Instagram To help us review your request efficiently, please provide: Order number Full name Contact information A description of the issue Relevant photos or supporting documents (if applicable) 2. Complaint Review Process Once your complaint has been received, Caleelilou will: Confirm receipt of your request. Review the information provided. Contact you if additional information is required. Assess the issue based on the relevant policies and the circumstances of the order. Propose an appropriate resolution. Each case is reviewed individually to ensure a fair outcome. 3. Response Time We aim to acknowledge your complaint within 1\u20132 business days. Most complaints are resolved within 5\u201310 business days, depending on the complexity of the issue. If additional time is required, we will keep you informed throughout the process. 4. Resolution Options Depending on the circumstances, Caleelilou may offer one or more of the following solutions: Product repair Product exchange (where eligible) Replacement of the affected item Partial or full refund (where applicable) Other reasonable solutions agreed upon by both parties All resolutions are subject to the applicable policies published on our website. 5. Shipping-Related Issues If your complaint involves shipping delays, lost parcels or damage during transit, Caleelilou will work closely with the shipping carrier to investigate the matter. Resolution timelines may vary depending on the carrier&#8217;s investigation process. 6. Governing Principles Caleelilou is committed to handling all complaints: Fairly Transparently Respectfully In good faith In accordance with applicable laws and our published policies 7. Contact Us If you have any questions regarding this policy, please contact us: Email: contact@caleelilou.com Or via: Facebook Instagram Ti\u1ebfp nh\u1eadn &amp; gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i T\u1ea1i Caleelilou, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean h\u00e0ng \u0111\u1ea7u. N\u1ebfu b\u1ea1n g\u1eb7p b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, \u0111\u01a1n h\u00e0ng ho\u1eb7c tr\u1ea3i nghi\u1ec7m mua s\u1eafm, ch\u00fang m\u00ecnh khuy\u1ebfn kh\u00edch b\u1ea1n li\u00ean h\u1ec7 s\u1edbm \u0111\u1ec3 \u0111\u1ed9i ng\u0169 Customer Care c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng v\u00e0 ph\u00f9 h\u1ee3p. 1. C\u00e1ch g\u1eedi khi\u1ebfu n\u1ea1i N\u1ebfu b\u1ea1n c\u1ea7n g\u1eedi khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m, \u0111\u01a1n h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a Caleelilou, vui l\u00f2ng li\u00ean h\u1ec7 qua: Email: contact@caleelilou.com Facebook Instagram \u0110\u1ec3 vi\u1ec7c x\u1eed l\u00fd \u0111\u01b0\u1ee3c nhanh ch\u00f3ng, vui l\u00f2ng cung c\u1ea5p: M\u00e3 \u0111\u01a1n h\u00e0ng H\u1ecd v\u00e0 t\u00ean Th\u00f4ng tin li\u00ean h\u1ec7 M\u00f4 t\u1ea3 chi ti\u1ebft v\u1ea5n \u0111\u1ec1 H\u00ecnh \u1ea3nh ho\u1eb7c t\u00e0i li\u1ec7u li\u00ean quan (n\u1ebfu c\u00f3) 2. Quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i Sau khi ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i, Caleelilou s\u1ebd: X\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u. Ki\u1ec3m tra th\u00f4ng tin kh\u00e1ch h\u00e0ng cung c\u1ea5p. Li\u00ean h\u1ec7 \u0111\u1ec3 b\u1ed5 sung th\u00f4ng tin n\u1ebfu c\u1ea7n thi\u1ebft. \u0110\u00e1nh gi\u00e1 v\u1ee5 vi\u1ec7c d\u1ef1a tr\u00ean c\u00e1c ch\u00ednh s\u00e1ch hi\u1ec7n h\u00e0nh v\u00e0 t\u00ecnh tr\u1ea1ng th\u1ef1c t\u1ebf c\u1ee7a \u0111\u01a1n h\u00e0ng. \u0110\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n x\u1eed l\u00fd ph\u00f9 h\u1ee3p. M\u1ed7i tr\u01b0\u1eddng h\u1ee3p s\u1ebd \u0111\u01b0\u1ee3c xem x\u00e9t ri\u00eang nh\u1eb1m \u0111\u1ea3m b\u1ea3o t\u00ednh kh\u00e1ch quan v\u00e0 c\u00f4ng b\u1eb1ng. 3. Th\u1eddi gian ph\u1ea3n h\u1ed3i Caleelilou s\u1ebd x\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i trong v\u00f2ng 1\u20132 ng\u00e0y l\u00e0m vi\u1ec7c. Ph\u1ea7n l\u1edbn c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd trong v\u00f2ng 5\u201310 ng\u00e0y l\u00e0m vi\u1ec7c, t\u00f9y theo m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p. N\u1ebfu c\u1ea7n th\u00eam th\u1eddi gian \u0111\u1ec3 x\u00e1c minh ho\u1eb7c ph\u1ed1i h\u1ee3p v\u1edbi c\u00e1c b\u00ean li\u00ean quan, ch\u00fang m\u00ecnh s\u1ebd ch\u1ee7 \u0111\u1ed9ng c\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9 cho kh\u00e1ch h\u00e0ng. 4. Ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft T\u00f9y t\u1eebng tr\u01b0\u1eddng h\u1ee3p, Caleelilou c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n sau: S\u1eeda ch\u1eefa s\u1ea3n ph\u1ea9m \u0110\u1ed5i s\u1ea3n ph\u1ea9m (n\u1ebfu \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n) Thay th\u1ebf s\u1ea3n ph\u1ea9m Ho\u00e0n ti\u1ec1n m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 (n\u1ebfu ph\u00f9 h\u1ee3p) C\u00e1c ph\u01b0\u01a1ng \u00e1n h\u1ee3p l\u00fd kh\u00e1c tr\u00ean c\u01a1 s\u1edf th\u1ed1ng nh\u1ea5t gi\u1eefa hai b\u00ean Vi\u1ec7c x\u1eed l\u00fd s\u1ebd c\u0103n c\u1ee9 theo c\u00e1c ch\u00ednh s\u00e1ch hi\u1ec7n h\u00e0nh c\u1ee7a Caleelilou. 5. Khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn v\u1eadn chuy\u1ec3n \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p giao h\u00e0ng ch\u1eadm, th\u1ea5t l\u1ea1c ho\u1eb7c h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, Caleelilou s\u1ebd ph\u1ed1i h\u1ee3p v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ec3 x\u00e1c minh v\u00e0 x\u1eed l\u00fd. Th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n. 6. Nguy\u00ean t\u1eafc gi\u1ea3i quy\u1ebft Caleelilou cam k\u1ebft x\u1eed l\u00fd m\u1ecdi khi\u1ebfu n\u1ea1i d\u1ef1a tr\u00ean c\u00e1c nguy\u00ean t\u1eafc: C\u00f4ng b\u1eb1ng Minh b\u1ea1ch T\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng Thi\u1ec7n ch\u00ed h\u1ee3p t\u00e1c Tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch \u0111\u00e3 c\u00f4ng b\u1ed1 7. Li\u00ean h\u1ec7 N\u1ebfu b\u1ea1n c\u1ea7n h\u1ed7 tr\u1ee3 ho\u1eb7c c\u00f3 c\u00e2u h\u1ecfi v\u1ec1 Ch\u00ednh s\u00e1ch n\u00e0y, vui l\u00f2ng li\u00ean h\u1ec7: Email: contact@caleelilou.com Ho\u1eb7c qua: Facebook Instagram \u0110\u1ed9i ng\u0169 Caleelilou lu\u00f4n s\u1eb5n s\u00e0ng \u0111\u1ed3ng h\u00e0nh v\u00e0 h\u1ed7 tr\u1ee3 b\u1ea1n trong th\u1eddi gian s\u1edbm nh\u1ea5t.<\/p>","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10648","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/comments?post=10648"}],"version-history":[{"count":6,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10648\/revisions"}],"predecessor-version":[{"id":10728,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10648\/revisions\/10728"}],"wp:attachment":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/media?parent=10648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}