{"id":10648,"date":"2026-09-06T07:57:39","date_gmt":"2026-09-06T07:57:39","guid":{"rendered":"https:\/\/caleelilou.com\/?page_id=10648"},"modified":"2026-09-06T08:00:22","modified_gmt":"2026-09-06T08:00:22","slug":"complaints-dispute-resolution","status":"publish","type":"page","link":"https:\/\/caleelilou.com\/vi\/complaints-dispute-resolution\/","title":{"rendered":"COMPLAINTS & DISPUTE RESOLUTION"},"content":{"rendered":"
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COMPLAINTS & DISPUTE RESOLUTION<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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T\u1ea1i Caleelilou, s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng lu\u00f4n l\u00e0 \u01b0u ti\u00ean c\u1ee7a ch\u00fang t\u00f4i. N\u1ebfu b\u1ea1n g\u1eb7p b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o li\u00ean quan \u0111\u1ebfn \u0111\u01a1n h\u00e0ng ho\u1eb7c d\u1ecbch v\u1ee5, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i trong th\u1eddi gian s\u1edbm nh\u1ea5t. \u0110\u1ed9i ng\u0169 Caleelilou cam k\u1ebft xem x\u00e9t c\u1ea9n th\u1eadn t\u1eebng y\u00eau c\u1ea7u v\u00e0 n\u1ed7 l\u1ef1c \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft c\u00f4ng b\u1eb1ng, ph\u00f9 h\u1ee3p v\u00e0 k\u1ecbp th\u1eddi.<\/p>

\u00a0<\/p>

  1. C\u00e1ch g\u1eedi khi\u1ebfu n\u1ea1i<\/b><\/strong><\/li><\/ol>

    N\u1ebfu b\u1ea1n mu\u1ed1n g\u1eedi khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn \u0111\u01a1n h\u00e0ng, s\u1ea3n ph\u1ea9m ho\u1eb7c tr\u1ea3i nghi\u1ec7m mua s\u1eafm, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi \u0111\u1ed9i ng\u0169 Ch\u0103m s\u00f3c Kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i qua:<\/p>

    • <\/b>Email:<\/b><\/strong>contact@caleelilou.com<\/li>
    • Facebook<\/li>
    • Instagram<\/li><\/ul>

      \u0110\u1ec3 gi\u00fap ch\u00fang t\u00f4i xem x\u00e9t y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3, vui l\u00f2ng cung c\u1ea5p:<\/p>

      • M\u00e3 \u0111\u01a1n h\u00e0ng<\/li>
      • H\u1ecd v\u00e0 t\u00ean<\/li>
      • Th\u00f4ng tin li\u00ean h\u1ec7<\/li>
      • M\u00f4 t\u1ea3 v\u1ea5n \u0111\u1ec1 g\u1eb7p ph\u1ea3i<\/li>
      • H\u00ecnh \u1ea3nh ho\u1eb7c t\u00e0i li\u1ec7u li\u00ean quan (n\u1ebfu c\u00f3)<\/li><\/ul>

        \u00a0<\/p>

        1. Quy tr\u00ecnh x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/b><\/strong><\/li><\/ol>

          Once your complaint has been received, Caleelilou will:<\/p>

          1. X\u00e1c nh\u1eadn \u0111\u00e3 ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n.<\/li>
          2. Xem x\u00e9t c\u00e1c th\u00f4ng tin \u0111\u01b0\u1ee3c cung c\u1ea5p.<\/li>
          3. Li\u00ean h\u1ec7 v\u1edbi b\u1ea1n n\u1ebfu c\u1ea7n b\u1ed5 sung th\u00eam th\u00f4ng tin.<\/li>
          4. \u0110\u00e1nh gi\u00e1 v\u1ea5n \u0111\u1ec1 d\u1ef1a tr\u00ean c\u00e1c ch\u00ednh s\u00e1ch li\u00ean quan v\u00e0 t\u00ecnh tr\u1ea1ng c\u1ee5 th\u1ec3 c\u1ee7a \u0111\u01a1n h\u00e0ng.<\/li>
          5. \u0110\u1ec1 xu\u1ea5t ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p.<\/li><\/ol>

            M\u1ed7i tr\u01b0\u1eddng h\u1ee3p s\u1ebd \u0111\u01b0\u1ee3c xem x\u00e9t ri\u00eang bi\u1ec7t nh\u1eb1m \u0111\u1ea3m b\u1ea3o ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft c\u00f4ng b\u1eb1ng v\u00e0 ph\u00f9 h\u1ee3p.<\/p>

            \u00a0<\/p>

            1. Th\u1eddi gian ph\u1ea3n h\u1ed3i<\/b><\/strong><\/li><\/ol>
              • Ch\u00fang t\u00f4i c\u1ed1 g\u1eafng x\u00e1c nh\u1eadn vi\u1ec7c ti\u1ebfp nh\u1eadn khi\u1ebfu n\u1ea1i trong v\u00f2ng 1\u20132 ng\u00e0y l\u00e0m vi\u1ec7c<\/b><\/strong>.<\/li>
              • Ph\u1ea7n l\u1edbn c\u00e1c khi\u1ebfu n\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft trong v\u00f2ng 5\u201310 ng\u00e0y l\u00e0m vi\u1ec7c<\/b><\/strong>, t\u00f9y thu\u1ed9c v\u00e0o m\u1ee9c \u0111\u1ed9 ph\u1ee9c t\u1ea1p c\u1ee7a t\u1eebng tr\u01b0\u1eddng h\u1ee3p.<\/li>
              • N\u1ebfu c\u1ea7n th\u00eam th\u1eddi gian x\u1eed l\u00fd, ch\u00fang t\u00f4i s\u1ebd c\u1eadp nh\u1eadt th\u00f4ng tin cho b\u1ea1n trong su\u1ed1t qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft.<\/li><\/ul>

                \u00a0<\/p>

                1. Ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft<\/b><\/strong><\/li><\/ol>

                  T\u00f9y thu\u1ed9c v\u00e0o t\u1eebng tr\u01b0\u1eddng h\u1ee3p c\u1ee5 th\u1ec3, Caleelilou c\u00f3 th\u1ec3 \u0111\u1ec1 xu\u1ea5t m\u1ed9t ho\u1eb7c nhi\u1ec1u ph\u01b0\u01a1ng \u00e1n sau:<\/p>

                  • S\u1eeda ch\u1eefa s\u1ea3n ph\u1ea9m<\/li>
                  • \u0110\u1ed5i s\u1ea3n ph\u1ea9m (n\u1ebfu \u0111\u00e1p \u1ee9ng \u0111i\u1ec1u ki\u1ec7n)<\/li>
                  • Thay th\u1ebf s\u1ea3n ph\u1ea9m b\u1ecb \u1ea3nh h\u01b0\u1edfng<\/li>
                  • Ho\u00e0n ti\u1ec1n m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 (n\u1ebfu \u00e1p d\u1ee5ng)<\/li>
                  • C\u00e1c ph\u01b0\u01a1ng \u00e1n h\u1ee3p l\u00fd kh\u00e1c \u0111\u01b0\u1ee3c hai b\u00ean th\u1ed1ng nh\u1ea5t<\/li><\/ul>

                    T\u1ea5t c\u1ea3 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo c\u00e1c ch\u00ednh s\u00e1ch hi\u1ec7n h\u00e0nh \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 tr\u00ean website c\u1ee7a ch\u00fang t\u00f4i.<\/p>

                    \u00a0<\/p>

                    1. C\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn v\u1eadn chuy\u1ec3n<\/b><\/strong><\/li><\/ol>

                      N\u1ebfu khi\u1ebfu n\u1ea1i li\u00ean quan \u0111\u1ebfn vi\u1ec7c giao h\u00e0ng ch\u1eadm, th\u1ea5t l\u1ea1c ki\u1ec7n h\u00e0ng ho\u1eb7c s\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng trong qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n, Caleelilou s\u1ebd ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd v\u1edbi \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n \u0111\u1ec3 ki\u1ec3m tra v\u00e0 x\u00e1c minh s\u1ef1 vi\u1ec7c.<\/p>

                      Th\u1eddi gian gi\u1ea3i quy\u1ebft c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y thu\u1ed9c v\u00e0o quy tr\u00ecnh x\u00e1c minh c\u1ee7a \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n.<\/p>

                      \u00a0<\/p>

                      1. Nguy\u00ean t\u1eafc gi\u1ea3i quy\u1ebft<\/b><\/strong><\/li><\/ol>

                        Caleelilou cam k\u1ebft x\u1eed l\u00fd m\u1ecdi khi\u1ebfu n\u1ea1i:<\/p>

                        • C\u00f4ng b\u1eb1ng<\/li>
                        • Minh b\u1ea1ch<\/li>
                        • T\u00f4n tr\u1ecdng<\/li>
                        • Tr\u00ean tinh th\u1ea7n thi\u1ec7n ch\u00ed<\/li>
                        • Ph\u00f9 h\u1ee3p v\u1edbi quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh v\u00e0 c\u00e1c ch\u00ednh s\u00e1ch \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 c\u1ee7a ch\u00fang t\u00f4i<\/li><\/ul>

                          \u00a0<\/p>

                          1. Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i<\/b><\/strong><\/li><\/ol>

                            N\u1ebfu b\u1ea1n c\u00f3 b\u1ea5t k\u1ef3 c\u00e2u h\u1ecfi n\u00e0o li\u00ean quan \u0111\u1ebfn ch\u00ednh s\u00e1ch n\u00e0y, vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i:<\/p>

                            Email:<\/b><\/strong>\u00a0contact@caleelilou.com<\/p>

                            Ho\u1eb7c qua:<\/p>

                            • Facebook<\/li>
                            • Instagram<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                              COMPLAINTS & DISPUTE RESOLUTION At Caleelilou, customer satisfaction is our priority. If you experience any issue with your order or our services, we encourage you to contact us as soon as possible. Our team is committed to reviewing every request carefully and working towards a fair and timely resolution. \u00a0 How to Submit a Complaint If you wish to submit a complaint regarding your order, product or shopping experience, please contact our Customer Care team through: Email:contact@caleelilou.com Facebook Instagram To help us review your request efficiently, please provide: Order number Full name Contact information A description of the issue Relevant photos or supporting documents (if applicable) \u00a0 Complaint Review Process Once your complaint has been received, Caleelilou will: Confirm receipt of your request. Review the information provided. Contact you if additional information is required. Assess the issue based on the relevant policies and the circumstances of the order. Propose an appropriate resolution. Each case is reviewed individually to ensure a fair outcome. \u00a0 Response Time We aim to acknowledge your complaint within 1\u20132 business days. Most complaints are resolved within 5\u201310 business days, depending on the complexity of the issue. If additional time is required, we will keep you informed throughout the process. \u00a0 Resolution Options Depending on the circumstances, Caleelilou may offer one or more of the following solutions: Product repair Product exchange (where eligible) Replacement of the affected item Partial or full refund (where applicable) Other reasonable solutions agreed upon by both parties All resolutions are subject to the applicable policies published on our website. \u00a0 Shipping-Related Issues If your complaint involves shipping delays, lost parcels or damage during transit, Caleelilou will work closely with the shipping carrier to investigate the matter. Resolution timelines may vary depending on the carrier’s investigation process. \u00a0 Governing Principles Caleelilou is committed to handling all complaints: Fairly Transparently Respectfully In good faith In accordance with applicable laws and our published policies \u00a0 Contact Us If you have any questions regarding this policy, please contact us: Email:\u00a0contact@caleelilou.com Or via: Facebook Instagram<\/p>","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10648","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/comments?post=10648"}],"version-history":[{"count":3,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10648\/revisions"}],"predecessor-version":[{"id":10651,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/10648\/revisions\/10651"}],"wp:attachment":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/media?parent=10648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}