{"id":2725,"date":"2024-07-22T10:35:26","date_gmt":"2024-07-22T10:35:26","guid":{"rendered":"https:\/\/caleelilou.com\/?page_id=2725"},"modified":"2026-09-24T11:29:24","modified_gmt":"2026-09-24T11:29:24","slug":"faq","status":"publish","type":"page","link":"https:\/\/caleelilou.com\/vi\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2725\" class=\"elementor elementor-2725\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-037c0b8 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"037c0b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-340f881 elementor-widget elementor-widget-html\" data-id=\"340f881\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n<style>\r\n#caleelilou-faq {\r\n  --black:#0a0a0a;\r\n  --muted:rgba(10,10,10,.52);\r\n  --line:rgba(10,10,10,.14);\r\n  width:100%;\r\n  margin:0;\r\n  padding:0;\r\n  background:#fff;\r\n  color:var(--black);\r\n  font-family:inherit;\r\n  font-size:12px;\r\n  font-weight:400;\r\n  line-height:1.7;\r\n  text-transform:none;\r\n  -webkit-font-smoothing:antialiased;\r\n  text-rendering:optimizeLegibility;\r\n}\r\n#caleelilou-faq *, #caleelilou-faq *::before, #caleelilou-faq *::after { box-sizing:border-box; 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}\r\n#caleelilou-faq ol.cp-list li::before {\r\n  content:counter(cp-step, decimal-leading-zero);position:absolute;left:0;top:0;color:var(--muted);font-size:10px;font-weight:500;\r\n}\r\n#caleelilou-faq .cp-qa + .cp-qa { margin-top:26px;padding-top:26px;border-top:1px solid var(--line); }\r\n#caleelilou-faq .cp-question { margin:0 0 10px!important;font-weight:500; }\r\n#caleelilou-faq .cp-contact { padding-top:48px; }\r\n#caleelilou-faq a {\r\n  position:relative;display:inline-block;padding-bottom:2px;color:inherit;font-weight:600;text-decoration:none;\r\n}\r\n#caleelilou-faq a::after { content:\"\";position:absolute;left:0;bottom:0;width:100%;height:1px;background:currentColor; }\r\n@media(max-width:767px){\r\n  #caleelilou-faq .cp-inner { padding:36px 18px 60px; }\r\n  #caleelilou-faq .cp-header, #caleelilou-faq .cp-intro, #caleelilou-faq .cp-section, #caleelilou-faq .cp-contact-grid { display:block; }\r\n  #caleelilou-faq .cp-header { min-height:0;padding:12px 0 32px; }\r\n  #caleelilou-faq .cp-brand { margin:0 0 28px;font-size:10px; }\r\n  #caleelilou-faq .cp-title {\r\n    max-width:100%;font-size:clamp(36px,11vw,48px)!important;font-weight:400!important;\r\n    line-height:.95!important;letter-spacing:-.035em!important;\r\n  }\r\n  #caleelilou-faq .cp-language { margin-top:22px; }\r\n  #caleelilou-faq .cp-intro { padding:34px 0; }\r\n  #caleelilou-faq .cp-section { padding:36px 0; }\r\n  #caleelilou-faq .cp-label, #caleelilou-faq .cp-section-title, #caleelilou-faq .cp-contact-label { margin-bottom:16px;font-size:11px; }\r\n  #caleelilou-faq .cp-copy, #caleelilou-faq .cp-content, #caleelilou-faq .cp-contact-content { max-width:none;font-size:11px;line-height:1.7; }\r\n  #caleelilou-faq .cp-highlight { font-size:12px; }\r\n  #caleelilou-faq .cp-subheading { font-size:10.5px; }\r\n  #caleelilou-faq .cp-qa + .cp-qa { margin-top:22px;padding-top:22px; }\r\n  #caleelilou-faq .cp-contact { padding-top:36px; }\r\n}\r\n<\/style>\r\n\r\n<section id=\"caleelilou-faq\">\r\n  <div class=\"cp-inner\">\r\n    <header class=\"cp-header\">\r\n      <p class=\"cp-brand\">Caleelilou \/ Customer care<\/p>\r\n      <div class=\"cp-title-area\">\r\n        <h1 class=\"cp-title\">\r\n          <span data-title=\"en\">FAQ<\/span>\r\n          <span data-title=\"vi\" hidden>C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/span>\r\n        <\/h1>\r\n        <div class=\"cp-language\" role=\"tablist\" aria-label=\"Language\">\r\n          <button type=\"button\" class=\"cp-lang is-active\" data-lang=\"en\" aria-selected=\"true\">EN<\/button>\r\n          <button type=\"button\" class=\"cp-lang\" data-lang=\"vi\" aria-selected=\"false\">VI<\/button>\r\n        <\/div>\r\n      <\/div>\r\n    <\/header>\r\n    <div class=\"cp-panel is-active\" data-panel=\"en\">\r\n      <div class=\"cp-intro\">\r\n<p class=\"cp-label\">Frequently asked questions<\/p>\r\n<div class=\"cp-copy\">\r\n<p class=\"cp-highlight\">Everything you may need to know before placing your order.<\/p>\r\n<p>We've answered some of the most common questions about shopping with Caleelilou. If you can't find what you're looking for, our Customer Care team will be happy to assist.<\/p>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<\/div><\/div>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Orders<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">How do I place an order?<\/p>\r\n<p>You can place your order through our official website by selecting your preferred design, size and quantity before proceeding to checkout.<\/p>\r\n<p>If you require assistance, our Customer Care team is also available via Facebook Messenger, Instagram Direct Message or email.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Can I order through Instagram or Facebook?<\/p>\r\n<p>Yes.<\/p>\r\n<p>Our team will gladly assist you with product information, sizing recommendations and order placement through our official social media channels.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Can I cancel my order?<\/p>\r\n<p>Orders may be cancelled before production or shipment begins.<\/p>\r\n<p>Once production has started or the order has been shipped, cancellation is no longer available.<\/p>\r\n<p>For Made-to-Measure orders, cancellation is not available once production has commenced.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Sizing<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">How do I choose the right size?<\/p>\r\n<p>Each product includes a size guide to help you select the most suitable size.<\/p>\r\n<p>If you are unsure, please contact our Customer Care team with your measurements for personalised sizing advice.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Do you offer Made-to-Measure?<\/p>\r\n<p>Yes.<\/p>\r\n<p>Selected Caleelilou designs are available through our Made-to-Measure service.<\/p>\r\n<p>Additional service fees and production timelines apply.<\/p>\r\n<p>Please refer to our <strong>Made-to-Measure Policy<\/strong> for more information.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Do you offer extended sizes?<\/p>\r\n<p>Yes.<\/p>\r\n<p>Selected designs are available in extended sizes, subject to availability and production requirements.<\/p>\r\n<p>Please contact our team before placing your order.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Payment<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">What payment methods do you accept?<\/p>\r\n<p>We currently accept:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Bank Transfer <\/li>\r\n<li>Credit &amp; Debit Cards <\/li>\r\n<li>PayPal <\/li>\r\n<\/ul>\r\n<p>Available payment methods may vary depending on your location.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">When is my order confirmed?<\/p>\r\n<p>Your order is confirmed once payment has been successfully received and verified.<\/p>\r\n<p>You will receive an order confirmation email shortly afterwards.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Shipping<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">How long does shipping take?<\/p>\r\n<p>Ready-to-Wear orders are typically prepared within <strong>1\u20133 business days<\/strong>.<\/p>\r\n<p>Made-to-Measure orders generally require <strong>10\u201325 business days<\/strong> before shipping.<\/p>\r\n<p>Delivery times vary depending on the destination.<\/p>\r\n<p>Please refer to our <strong>Shipping &amp; Delivery Policy<\/strong> for details.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Do you ship internationally?<\/p>\r\n<p>Yes.<\/p>\r\n<p>Caleelilou offers worldwide shipping to most destinations.<\/p>\r\n<p>International shipping times generally range from <strong>8\u201325 business days<\/strong>, depending on the destination country and customs clearance.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">How can I track my order?<\/p>\r\n<p>Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Exchanges &amp; returns<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Can I exchange my order?<\/p>\r\n<p>Eligible Ready-to-Wear items may be exchanged in accordance with our <strong>Exchanges &amp; Alterations Policy<\/strong>.<\/p>\r\n<p>Made-to-Measure items are not eligible for exchange unless a manufacturing defect is confirmed.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Can I return my order?<\/p>\r\n<p>At this time, Caleelilou does not offer returns for change of mind.<\/p>\r\n<p>Please review our <strong>Exchanges &amp; Alterations Policy<\/strong> before placing your order.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Garment care<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">How should I care for my garment?<\/p>\r\n<p>Most Caleelilou garments are crafted using delicate fabrics such as silk, satin, lace and embellished materials.<\/p>\r\n<p>Professional dry cleaning is recommended for most designs.<\/p>\r\n<p>Please refer to our <strong>Garment Care Guide<\/strong> for detailed instructions.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Bridal &amp; special occasions<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Do you offer bridal consultations?<\/p>\r\n<p>Yes.<\/p>\r\n<p>Appointments are available for selected bridal and special occasion collections.<\/p>\r\n<p>Please contact us to arrange a consultation.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Can I customise my bridal gown?<\/p>\r\n<p>Selected bridal designs may be available through our Made-to-Measure service.<\/p>\r\n<p>Customisation options depend on the design and will be reviewed individually by our team.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Customer care<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">How can I contact Caleelilou?<\/p>\r\n<p>Email<\/p>\r\n<p><a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<p>Or reach us via:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div><\/section>\r\n    <\/div>\r\n    <div class=\"cp-panel\" data-panel=\"vi\">\r\n      <div class=\"cp-intro\">\r\n<p class=\"cp-label\">C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/p>\r\n<div class=\"cp-copy\">\r\n<p class=\"cp-highlight\">Nh\u1eefng th\u00f4ng tin b\u1ea1n c\u00f3 th\u1ec3 c\u1ea7n tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng.<\/p>\r\n<p>Ch\u00fang m\u00ecnh \u0111\u00e3 t\u1ed5ng h\u1ee3p nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quan t\u00e2m nhi\u1ec1u nh\u1ea5t khi mua s\u1eafm t\u1ea1i Caleelilou. N\u1ebfu b\u1ea1n c\u1ea7n th\u00eam th\u00f4ng tin, \u0111\u1ed9i ng\u0169 Customer Care lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3.<\/p>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<\/div><\/div>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">\u0110\u1eb7t h\u00e0ng<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1eb7t h\u00e0ng?<\/p>\r\n<p>B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t h\u00e0ng tr\u1ef1c ti\u1ebfp tr\u00ean website b\u1eb1ng c\u00e1ch l\u1ef1a ch\u1ecdn thi\u1ebft k\u1ebf, size v\u00e0 s\u1ed1 l\u01b0\u1ee3ng mong mu\u1ed1n tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh thanh to\u00e1n.<\/p>\r\n<p>N\u1ebfu c\u1ea7n h\u1ed7 tr\u1ee3, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 Caleelilou qua Facebook Messenger, Instagram Direct Message ho\u1eb7c email.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">T\u00f4i c\u00f3 th\u1ec3 \u0111\u1eb7t h\u00e0ng qua Facebook ho\u1eb7c Instagram kh\u00f4ng?<\/p>\r\n<p>C\u00f3.<\/p>\r\n<p>\u0110\u1ed9i ng\u0169 Caleelilou lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, l\u1ef1a ch\u1ecdn size v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1eb7t h\u00e0ng th\u00f4ng qua c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i ch\u00ednh th\u1ee9c.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">T\u00f4i c\u00f3 th\u1ec3 h\u1ee7y \u0111\u01a1n h\u00e0ng kh\u00f4ng?<\/p>\r\n<p>B\u1ea1n c\u00f3 th\u1ec3 h\u1ee7y \u0111\u01a1n tr\u01b0\u1edbc khi s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o s\u1ea3n xu\u1ea5t ho\u1eb7c tr\u01b0\u1edbc khi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c g\u1eedi \u0111i.<\/p>\r\n<p>Sau khi s\u1ea3n ph\u1ea9m \u0111\u00e3 b\u1eaft \u0111\u1ea7u s\u1ea3n xu\u1ea5t ho\u1eb7c \u0111\u00e3 \u0111\u01b0\u1ee3c b\u00e0n giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n, \u0111\u01a1n h\u00e0ng s\u1ebd kh\u00f4ng th\u1ec3 h\u1ee7y.<\/p>\r\n<p>\u0110\u1ed1i v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng <strong>May theo s\u1ed1 \u0111o<\/strong>, vi\u1ec7c h\u1ee7y \u0111\u01a1n s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng sau khi qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t b\u1eaft \u0111\u1ea7u.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Size<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">L\u00e0m sao \u0111\u1ec3 ch\u1ecdn \u0111\u00fang size?<\/p>\r\n<p>M\u1ed7i s\u1ea3n ph\u1ea9m \u0111\u1ec1u c\u00f3 b\u1ea3ng h\u01b0\u1edbng d\u1eabn ch\u1ecdn size.<\/p>\r\n<p>N\u1ebfu ch\u01b0a ch\u1eafc ch\u1eafn, b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi s\u1ed1 \u0111o \u0111\u1ec3 \u0111\u1ed9i ng\u0169 Caleelilou t\u01b0 v\u1ea5n size ph\u00f9 h\u1ee3p nh\u1ea5t.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Caleelilou c\u00f3 nh\u1eadn may theo s\u1ed1 \u0111o kh\u00f4ng?<\/p>\r\n<p>C\u00f3.<\/p>\r\n<p>M\u1ed9t s\u1ed1 thi\u1ebft k\u1ebf \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 <strong>May theo s\u1ed1 \u0111o<\/strong>, bao g\u1ed3m may theo s\u1ed1 \u0111o c\u00e1 nh\u00e2n, size m\u1edf r\u1ed9ng v\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng thi\u1ebft k\u1ebf.<\/p>\r\n<p>Vui l\u00f2ng tham kh\u1ea3o <strong>Ch\u00ednh s\u00e1ch May theo s\u1ed1 \u0111o<\/strong> \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Caleelilou c\u00f3 size XS ho\u1eb7c XL kh\u00f4ng?<\/p>\r\n<p>C\u00f3.<\/p>\r\n<p>M\u1ed9t s\u1ed1 thi\u1ebft k\u1ebf h\u1ed7 tr\u1ee3 size m\u1edf r\u1ed9ng t\u00f9y theo t\u1eebng m\u1eabu v\u00e0 kh\u1ea3 n\u0103ng s\u1ea3n xu\u1ea5t.<\/p>\r\n<p>Vui l\u00f2ng li\u00ean h\u1ec7 \u0111\u1ed9i ng\u0169 Caleelilou \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Thanh to\u00e1n<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Caleelilou ch\u1ea5p nh\u1eadn nh\u1eefng h\u00ecnh th\u1ee9c thanh to\u00e1n n\u00e0o?<\/p>\r\n<p>Hi\u1ec7n t\u1ea1i Caleelilou h\u1ed7 tr\u1ee3:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Chuy\u1ec3n kho\u1ea3n ng\u00e2n h\u00e0ng <\/li>\r\n<li>Th\u1ebb t\u00edn d\u1ee5ng v\u00e0 th\u1ebb ghi n\u1ee3 <\/li>\r\n<li>PayPal <\/li>\r\n<\/ul>\r\n<p>M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y theo qu\u1ed1c gia.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Khi n\u00e0o \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn?<\/p>\r\n<p>\u0110\u01a1n h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn sau khi thanh to\u00e1n \u0111\u01b0\u1ee3c ghi nh\u1eadn th\u00e0nh c\u00f4ng.<\/p>\r\n<p>B\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c email x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng ngay sau \u0111\u00f3.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Giao h\u00e0ng<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Th\u1eddi gian giao h\u00e0ng l\u00e0 bao l\u00e2u?<\/p>\r\n<p>\u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m c\u00f3 s\u1eb5n, th\u1eddi gian chu\u1ea9n b\u1ecb \u0111\u01a1n h\u00e0ng kho\u1ea3ng <strong>1\u20133 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>.<\/p>\r\n<p>\u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m <strong>May theo s\u1ed1 \u0111o<\/strong>, th\u1eddi gian s\u1ea3n xu\u1ea5t kho\u1ea3ng <strong>10\u201325 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> tr\u01b0\u1edbc khi giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n.<\/p>\r\n<p>Th\u1eddi gian giao h\u00e0ng s\u1ebd ph\u1ee5 thu\u1ed9c v\u00e0o khu v\u1ef1c nh\u1eadn h\u00e0ng.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Caleelilou c\u00f3 giao h\u00e0ng qu\u1ed1c t\u1ebf kh\u00f4ng?<\/p>\r\n<p>C\u00f3.<\/p>\r\n<p>Caleelilou hi\u1ec7n h\u1ed7 tr\u1ee3 giao h\u00e0ng \u0111\u1ebfn h\u1ea7u h\u1ebft c\u00e1c qu\u1ed1c gia tr\u00ean th\u1ebf gi\u1edbi.<\/p>\r\n<p>Th\u1eddi gian giao h\u00e0ng qu\u1ed1c t\u1ebf th\u01b0\u1eddng t\u1eeb <strong>8\u201325 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong>, t\u00f9y theo qu\u1ed1c gia v\u00e0 th\u1eddi gian th\u00f4ng quan.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">T\u00f4i c\u00f3 th\u1ec3 theo d\u00f5i \u0111\u01a1n h\u00e0ng nh\u01b0 th\u1ebf n\u00e0o?<\/p>\r\n<p>Sau khi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c g\u1eedi \u0111i, Caleelilou s\u1ebd g\u1eedi email x\u00e1c nh\u1eadn c\u00f9ng m\u00e3 v\u1eadn \u0111\u01a1n \u0111\u1ec3 b\u1ea1n theo d\u00f5i qu\u00e1 tr\u00ecnh giao h\u00e0ng.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">\u0110\u1ed5i h\u00e0ng<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">T\u00f4i c\u00f3 th\u1ec3 \u0111\u1ed5i s\u1ea3n ph\u1ea9m kh\u00f4ng?<\/p>\r\n<p>C\u00e1c s\u1ea3n ph\u1ea9m Ready-to-Wear \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n s\u1ebd \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ed5i theo <strong>Ch\u00ednh s\u00e1ch \u0110\u1ed5i h\u00e0ng &amp; \u0110i\u1ec1u ch\u1ec9nh s\u1ea3n ph\u1ea9m<\/strong>.<\/p>\r\n<p>\u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m <strong>May theo s\u1ed1 \u0111o<\/strong>, vi\u1ec7c \u0111\u1ed5i h\u00e0ng ch\u1ec9 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng khi x\u00e1c nh\u1eadn c\u00f3 l\u1ed7i t\u1eeb qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">T\u00f4i c\u00f3 th\u1ec3 tr\u1ea3 h\u00e0ng kh\u00f4ng?<\/p>\r\n<p>Hi\u1ec7n t\u1ea1i Caleelilou ch\u01b0a \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch tr\u1ea3 h\u00e0ng \u0111\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p thay \u0111\u1ed5i nhu c\u1ea7u mua s\u1eafm.<\/p>\r\n<p>Vui l\u00f2ng tham kh\u1ea3o <strong>Ch\u00ednh s\u00e1ch \u0110\u1ed5i h\u00e0ng &amp; \u0110i\u1ec1u ch\u1ec9nh s\u1ea3n ph\u1ea9m<\/strong> tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">B\u1ea3o qu\u1ea3n<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1ea3o qu\u1ea3n s\u1ea3n ph\u1ea9m?<\/p>\r\n<p>Ph\u1ea7n l\u1edbn c\u00e1c thi\u1ebft k\u1ebf c\u1ee7a Caleelilou s\u1eed d\u1ee5ng c\u00e1c ch\u1ea5t li\u1ec7u nh\u01b0 l\u1ee5a, satin, ren v\u00e0 c\u00e1c chi ti\u1ebft \u0111\u00ednh k\u1ebft.<\/p>\r\n<p>Caleelilou khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng \u01b0u ti\u00ean <strong>gi\u1eb7t h\u1ea5p chuy\u00ean nghi\u1ec7p<\/strong> \u0111\u1ed1i v\u1edbi h\u1ea7u h\u1ebft c\u00e1c thi\u1ebft k\u1ebf.<\/p>\r\n<p>Vui l\u00f2ng tham kh\u1ea3o <strong>H\u01b0\u1edbng d\u1eabn b\u1ea3o qu\u1ea3n s\u1ea3n ph\u1ea9m<\/strong> \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">V\u00e1y c\u01b0\u1edbi &amp; trang ph\u1ee5c \u0111\u1eb7c bi\u1ec7t<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">Caleelilou c\u00f3 nh\u1eadn t\u01b0 v\u1ea5n v\u00e1y c\u01b0\u1edbi kh\u00f4ng?<\/p>\r\n<p>C\u00f3.<\/p>\r\n<p>\u0110\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 b\u1ed9 s\u01b0u t\u1eadp v\u00e1y c\u01b0\u1edbi v\u00e0 trang ph\u1ee5c \u0111\u1eb7c bi\u1ec7t, Caleelilou h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n theo l\u1ecbch h\u1eb9n.<\/p>\r\n<\/div>\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">T\u00f4i c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda thi\u1ebft k\u1ebf v\u00e1y c\u01b0\u1edbi kh\u00f4ng?<\/p>\r\n<p>M\u1ed9t s\u1ed1 thi\u1ebft k\u1ebf v\u00e1y c\u01b0\u1edbi c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo d\u1ecbch v\u1ee5 <strong>May theo s\u1ed1 \u0111o<\/strong>.<\/p>\r\n<p>C\u00e1c y\u00eau c\u1ea7u \u0111i\u1ec1u ch\u1ec9nh s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ed9i ng\u0169 Caleelilou xem x\u00e9t d\u1ef1a tr\u00ean t\u1eebng thi\u1ebft k\u1ebf \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u1eef tr\u1ecdn tinh th\u1ea7n v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m.<\/p>\r\n<\/div>\r\n<\/div><\/section>\r\n<section class=\"cp-section\">\r\n<h2 class=\"cp-section-title\">Li\u00ean h\u1ec7<\/h2>\r\n<div class=\"cp-content\">\r\n<div class=\"cp-qa\">\r\n<p class=\"cp-question\">T\u00f4i c\u00f3 th\u1ec3 li\u00ean h\u1ec7 Caleelilou b\u1eb1ng c\u00e1ch n\u00e0o?<\/p>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:contact@caleelilou.com\">contact@caleelilou.com<\/a><\/p>\r\n<p>Ho\u1eb7c qua:<\/p>\r\n<ul class=\"cp-list\">\r\n<li>Facebook <\/li>\r\n<li>Instagram <\/li>\r\n<\/ul>\r\n<\/div>\r\n<\/div><\/section>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script>\r\n(function(){\r\n  const root=document.getElementById('caleelilou-faq');\r\n  if(!root)return;\r\n  const buttons=root.querySelectorAll('[data-lang]');\r\n  const panels=root.querySelectorAll('[data-panel]');\r\n  const titles=root.querySelectorAll('[data-title]');\r\n  function setLanguage(lang){\r\n    buttons.forEach(function(button){\r\n      const active=button.getAttribute('data-lang')===lang;\r\n      button.classList.toggle('is-active',active);\r\n      button.setAttribute('aria-selected',active?'true':'false');\r\n    });\r\n    panels.forEach(function(panel){\r\n      panel.classList.toggle('is-active',panel.getAttribute('data-panel')===lang);\r\n    });\r\n    titles.forEach(function(title){\r\n      title.hidden=title.getAttribute('data-title')!==lang;\r\n    });\r\n  }\r\n  buttons.forEach(function(button){\r\n    button.addEventListener('click',function(){\r\n      setLanguage(button.getAttribute('data-lang'));\r\n    });\r\n  });\r\n})();\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Caleelilou \/ Customer care FAQ C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p EN VI Frequently asked questions Everything you may need to know before placing your order. We&#8217;ve answered some of the most common questions about shopping with Caleelilou. If you can&#8217;t find what you&#8217;re looking for, our Customer Care team will be happy to assist. Email: contact@caleelilou.com Orders How do I place an order? You can place your order through our official website by selecting your preferred design, size and quantity before proceeding to checkout. If you require assistance, our Customer Care team is also available via Facebook Messenger, Instagram Direct Message or email. Can I order through Instagram or Facebook? Yes. Our team will gladly assist you with product information, sizing recommendations and order placement through our official social media channels. Can I cancel my order? Orders may be cancelled before production or shipment begins. Once production has started or the order has been shipped, cancellation is no longer available. For Made-to-Measure orders, cancellation is not available once production has commenced. Sizing How do I choose the right size? Each product includes a size guide to help you select the most suitable size. If you are unsure, please contact our Customer Care team with your measurements for personalised sizing advice. Do you offer Made-to-Measure? Yes. Selected Caleelilou designs are available through our Made-to-Measure service. Additional service fees and production timelines apply. Please refer to our Made-to-Measure Policy for more information. Do you offer extended sizes? Yes. Selected designs are available in extended sizes, subject to availability and production requirements. Please contact our team before placing your order. Payment What payment methods do you accept? We currently accept: Bank Transfer Credit &amp; Debit Cards PayPal Available payment methods may vary depending on your location. When is my order confirmed? Your order is confirmed once payment has been successfully received and verified. You will receive an order confirmation email shortly afterwards. Shipping How long does shipping take? Ready-to-Wear orders are typically prepared within 1\u20133 business days. Made-to-Measure orders generally require 10\u201325 business days before shipping. Delivery times vary depending on the destination. Please refer to our Shipping &amp; Delivery Policy for details. Do you ship internationally? Yes. Caleelilou offers worldwide shipping to most destinations. International shipping times generally range from 8\u201325 business days, depending on the destination country and customs clearance. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Exchanges &amp; returns Can I exchange my order? Eligible Ready-to-Wear items may be exchanged in accordance with our Exchanges &amp; Alterations Policy. Made-to-Measure items are not eligible for exchange unless a manufacturing defect is confirmed. Can I return my order? At this time, Caleelilou does not offer returns for change of mind. Please review our Exchanges &amp; Alterations Policy before placing your order. Garment care How should I care for my garment? Most Caleelilou garments are crafted using delicate fabrics such as silk, satin, lace and embellished materials. Professional dry cleaning is recommended for most designs. Please refer to our Garment Care Guide for detailed instructions. Bridal &amp; special occasions Do you offer bridal consultations? Yes. Appointments are available for selected bridal and special occasion collections. Please contact us to arrange a consultation. Can I customise my bridal gown? Selected bridal designs may be available through our Made-to-Measure service. Customisation options depend on the design and will be reviewed individually by our team. Customer care How can I contact Caleelilou? Email contact@caleelilou.com Or reach us via: Facebook Instagram C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p Nh\u1eefng th\u00f4ng tin b\u1ea1n c\u00f3 th\u1ec3 c\u1ea7n tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng. Ch\u00fang m\u00ecnh \u0111\u00e3 t\u1ed5ng h\u1ee3p nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng quan t\u00e2m nhi\u1ec1u nh\u1ea5t khi mua s\u1eafm t\u1ea1i Caleelilou. N\u1ebfu b\u1ea1n c\u1ea7n th\u00eam th\u00f4ng tin, \u0111\u1ed9i ng\u0169 Customer Care lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3. Email: contact@caleelilou.com \u0110\u1eb7t h\u00e0ng L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 \u0111\u1eb7t h\u00e0ng? B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t h\u00e0ng tr\u1ef1c ti\u1ebfp tr\u00ean website b\u1eb1ng c\u00e1ch l\u1ef1a ch\u1ecdn thi\u1ebft k\u1ebf, size v\u00e0 s\u1ed1 l\u01b0\u1ee3ng mong mu\u1ed1n tr\u01b0\u1edbc khi ti\u1ebfn h\u00e0nh thanh to\u00e1n. N\u1ebfu c\u1ea7n h\u1ed7 tr\u1ee3, b\u1ea1n c\u0169ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 Caleelilou qua Facebook Messenger, Instagram Direct Message ho\u1eb7c email. T\u00f4i c\u00f3 th\u1ec3 \u0111\u1eb7t h\u00e0ng qua Facebook ho\u1eb7c Instagram kh\u00f4ng? C\u00f3. \u0110\u1ed9i ng\u0169 Caleelilou lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, l\u1ef1a ch\u1ecdn size v\u00e0 h\u01b0\u1edbng d\u1eabn \u0111\u1eb7t h\u00e0ng th\u00f4ng qua c\u00e1c k\u00eanh m\u1ea1ng x\u00e3 h\u1ed9i ch\u00ednh th\u1ee9c. T\u00f4i c\u00f3 th\u1ec3 h\u1ee7y \u0111\u01a1n h\u00e0ng kh\u00f4ng? B\u1ea1n c\u00f3 th\u1ec3 h\u1ee7y \u0111\u01a1n tr\u01b0\u1edbc khi s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o s\u1ea3n xu\u1ea5t ho\u1eb7c tr\u01b0\u1edbc khi \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c g\u1eedi \u0111i. Sau khi s\u1ea3n ph\u1ea9m \u0111\u00e3 b\u1eaft \u0111\u1ea7u s\u1ea3n xu\u1ea5t ho\u1eb7c \u0111\u00e3 \u0111\u01b0\u1ee3c b\u00e0n giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n, \u0111\u01a1n h\u00e0ng s\u1ebd kh\u00f4ng th\u1ec3 h\u1ee7y. \u0110\u1ed1i v\u1edbi c\u00e1c \u0111\u01a1n h\u00e0ng May theo s\u1ed1 \u0111o, vi\u1ec7c h\u1ee7y \u0111\u01a1n s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng sau khi qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t b\u1eaft \u0111\u1ea7u. Size L\u00e0m sao \u0111\u1ec3 ch\u1ecdn \u0111\u00fang size? M\u1ed7i s\u1ea3n ph\u1ea9m \u0111\u1ec1u c\u00f3 b\u1ea3ng h\u01b0\u1edbng d\u1eabn ch\u1ecdn size. N\u1ebfu ch\u01b0a ch\u1eafc ch\u1eafn, b\u1ea1n c\u00f3 th\u1ec3 g\u1eedi s\u1ed1 \u0111o \u0111\u1ec3 \u0111\u1ed9i ng\u0169 Caleelilou t\u01b0 v\u1ea5n size ph\u00f9 h\u1ee3p nh\u1ea5t. Caleelilou c\u00f3 nh\u1eadn may theo s\u1ed1 \u0111o kh\u00f4ng? C\u00f3. M\u1ed9t s\u1ed1 thi\u1ebft k\u1ebf \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 d\u1ecbch v\u1ee5 May theo s\u1ed1 \u0111o, bao g\u1ed3m may theo s\u1ed1 \u0111o c\u00e1 nh\u00e2n, size m\u1edf r\u1ed9ng v\u00e0 m\u1ed9t s\u1ed1 \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p v\u1edbi t\u1eebng thi\u1ebft k\u1ebf. Vui l\u00f2ng tham kh\u1ea3o Ch\u00ednh s\u00e1ch May theo s\u1ed1 \u0111o \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft. Caleelilou c\u00f3 size XS ho\u1eb7c XL kh\u00f4ng? C\u00f3. M\u1ed9t s\u1ed1 thi\u1ebft k\u1ebf h\u1ed7 tr\u1ee3 size m\u1edf r\u1ed9ng t\u00f9y theo t\u1eebng m\u1eabu v\u00e0 kh\u1ea3 n\u0103ng s\u1ea3n xu\u1ea5t. Vui l\u00f2ng li\u00ean h\u1ec7 \u0111\u1ed9i ng\u0169 Caleelilou \u0111\u1ec3 \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng. Thanh to\u00e1n Caleelilou ch\u1ea5p nh\u1eadn nh\u1eefng h\u00ecnh th\u1ee9c thanh to\u00e1n n\u00e0o? Hi\u1ec7n t\u1ea1i Caleelilou h\u1ed7 tr\u1ee3: Chuy\u1ec3n kho\u1ea3n ng\u00e2n h\u00e0ng Th\u1ebb t\u00edn d\u1ee5ng v\u00e0 th\u1ebb ghi n\u1ee3 PayPal M\u1ed9t s\u1ed1 ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n c\u00f3 th\u1ec3 thay \u0111\u1ed5i t\u00f9y theo qu\u1ed1c gia. Khi n\u00e0o \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c x\u00e1c<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-2725","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/2725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/comments?post=2725"}],"version-history":[{"count":9,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/2725\/revisions"}],"predecessor-version":[{"id":10713,"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/pages\/2725\/revisions\/10713"}],"wp:attachment":[{"href":"https:\/\/caleelilou.com\/vi\/wp-json\/wp\/v2\/media?parent=2725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}