Providing exceptional service, with transparency and fairness.

Caleelilou is committed to fulfilling every order whenever reasonably possible. However, there may be certain circumstances in which we are unable to accept, process or complete an order.

This policy outlines the situations where Caleelilou may limit, refuse or cancel the supply of products or services.

1. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, Caleelilou will notify the customer as soon as possible and offer one of the following options:

• Wait for the product to become available (if applicable).
• Select an alternative product.
• Receive a full refund for the unavailable item.

2. Payment Verification

Caleelilou reserves the right to delay or cancel an order if:

• Payment cannot be verified.
• Payment is declined by the payment provider.
• Fraudulent or suspicious payment activity is detected.
• Required payment information cannot be confirmed.

3. Delivery Restrictions

We may be unable to deliver orders to certain locations due to:

• Carrier service limitations.
• Local laws or import restrictions.
• Natural disasters or severe weather conditions.
• Political or security situations.
• Other circumstances beyond our reasonable control.

If delivery is not possible, our team will contact the customer to discuss available options.

4. Incorrect or Incomplete Information

Caleelilou may delay or cancel an order if the customer provides incomplete or inaccurate information, including:

• Shipping address
• Contact information
• Recipient details
• Payment information

Our Customer Care team will make reasonable efforts to contact the customer before taking further action.

5. Force Majeure

Caleelilou shall not be held responsible for delays or inability to supply products or services resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• Strikes
• Transportation disruptions
• War or civil unrest
• Power outages
• System failures

In such cases, we will make every reasonable effort to minimise delays and keep customers informed.

6. Right to Refuse Service

Caleelilou reserves the right to refuse or cancel any order where reasonably necessary, including but not limited to:

• Suspected fraudulent activity.
• Abuse of our services or policies.
• Violation of these Terms & Conditions.
• Orders placed for unlawful purposes.
• Requests that cannot reasonably be fulfilled.

Where appropriate, any eligible payment already received will be refunded using the original payment method.

7. Changes to Supply Conditions

Caleelilou may update these Supply Conditions from time to time to reflect changes in our business operations or applicable laws.

The latest version will always be available on our website.

8. Contact Us

If you have any questions regarding these Supply Conditions, please contact us:

Email: contact@caleelilou.com

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